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  3. Our commitment to you

Our commitment to you

We commit to spending your money efficiently, protecting your privacy and we take our responsibilities seriously, ensuring that we are accountable.

  • Annual reviews

    We have external auditors and our internal review and control processes carried out regularly by a team of professionally qualified staff. We run regular real-time evaluations and thorough programme reviews, with discussion and input from our stakeholders. To examine our spending and results more closely, you can view our latest annual reviews.

  • Spending your money

    We are committed to:

    • Using your donation responsibly
    • Spending as much of income as possible on our programmes
    • Giving you the opportunity to stay up to date with our work via our periodic newsletter.
  • Protecting your privacy
    • We will not pass on your personal details to any third parties.
    • We will provide a mechanism for you to comment on our fundraising process.
    • We will respond to comments or complaints within 14 working days.
    • Read our full Privacy Notice.
  • Accountable and responsible fundraising
    • We are a member of the Fundraising Regulator and adhere to their Code of Fundraising Practice.
    • We will only contact you about our current activities or fundraising if you have provided us with explicit permission to do so.
    • We will maintain our complaints procedure and respond appropriately to feedback we receive. View our Complaints Notice.
  • Further information

    If you have any further queries or comments about our fundraising, simply contact the Fundraising team and we will aim to respond to you within 3-5 working days.

     

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